At Aurea, we aim to provide a seamless shopping experience by offering clarity and transparency in our return policy. Please review the following details carefully to ensure a smooth return process.

General Conditions for Returns

1. Eligibility for Returns:

• Items must be unused, in their original condition and packaging, with all tags attached.
• Returns must be requested within 30 days of receiving your order.
• Return shipping costs are the responsibility of the customer.

2. Exclusions:

• Accessories: Items like hair accessories cannot be returned for hygiene reasons.
• Products Sold as a Set: Must be returned as a whole; individual items cannot be returned separately.
• Sale Items: Non-refundable but eligible for exchange within the collection or store credit.
• 1+1 Deals: 1. Both items in the deal must be returned together. Partial returns are not accepted.
  2. Exchanges are allowed for either or both items for a different size or color of the same product.
  

How to Return Your Order

1. Submit a Request:
Contact us at support@aurea-boutique.com with:

- Order number
- Reason for return
- Photos of the product (for quality issues)

2. Receive Instructions: Upon approval, you’ll receive detailed instructions on how and where to send your return.

3. Refund Process:
- Refunds are issued within 7 business days of receiving the returned item.
- Refunds are processed to the original payment method. Credit card refunds may take 7-14 business days to appear.

Non-Quality Issues

The following are not considered quality defects and are not eligible for free returns or refunds:

• Dissatisfaction with style, color, scent, or personal preference.
• Minor material attributes like loose threads, thickness, or feel.
• Damages caused by use, washing, improper care, or modifications.
• Color deviations due to screen settings.
• Slight design or size variations across products.

Important Details

• A return request must be submitted prior to sending any item back.
• Do not return items to the sender’s address listed on the package.
• Ensure no non-Aurea items are included in your return package. We are not responsible for returning these items.
• Missed Deliveries: Customers are responsible for reshipping costs if a package is unclaimed or delivery information is incorrect.
• Returns without a prior request will not be accepted.

Refund and Restocking Fees

1. Refund Eligibility:
- Refunds are available only for eligible items as per our policy.
- Orders paid with store credit are not refundable.
- Original shipping costs are non-refundable.

2. Restocking Fee:
- 15% restocking fee, covering processing and inventory depreciation.

Right of Withdrawal

As a consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order. We offer a 30-day worry-free return window. Return shipping costs are the buyer’s responsibility.

Policy Updates

Aurea reserves the right to amend this return policy at any time. Updates take effect immediately upon publication on our website.

• For questions, contact support@aurea-boutique.com