FAQs
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Yes, all our products are priced in Australian Dollars.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders can only be modified or canceled before they are shipped.
We accept all major credit cards, PayPal and Apple Pay.
Yes, we use industry-standard SSL encryption to protect your payment information. Your data is processed securely and never stored on our servers.
We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.
If you need to update your shipping address, please email us immediately at support@aurea-boutique.com with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.
Our processing time is 1–3 business days. Orders are processed Monday through Friday, excluding major holidays.
Shipping times vary but are typically 5–12 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).
We apologize for any inconvenience caused by receiving a damaged item. Please email us at support@aurea-boutique.com with your name, order number, and photos of the damaged product so we can assist you.
If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at support@aurea-boutique.com. We’ll work with you to resolve the issue.